Frequently Asked Questions
Q. How far in advance should I book?
Consequently bookings are sometimes as much as several months in advance. However, we do occasionally have families postpone their bookings, which on occasion create a gap in accommodation at short notice. So itís still worth an enquiry even if youíre heading out next week!
Q. Should we book accommodation or flights first?
Q. I will need a Mobile Phone on arrival, is this straightforward?
Q, I will need Internet access, is this available?
If you do not possess a laptop, we will hire one to you for $35 per
week. Alternately you could use the Internet cafes, located in shopping
centres for around $2 for 20 minutes. The cheapest Internet access is
available at local libraries; expect to pay around $2 for one hour.
Q. Will you recommend a good suburb to live in?
Brisbane is generally a safe, family orientated place to live; it really is a case of deliberating about whatís important for you and getting the feel for a few suburbs.
Take into account your proximity to employment and if you have teenagers, then itís especially important to be close to good infrastructure and things to do.
We have many useful contacts, including police officers, teachers, paramedics etc. all of whom have nothing to sell and therefore give an unbiased appraisal of any Brisbane suburb and/or school, free of charge.
Q. Will you recommend a good school?
Our contacts include experienced teachers who are happy to volunteer information about schools to our guests, free of charge.
Q. I would like to make a booking, but am unsure of security
for passing my credit card details over the Internet.
Alternately you may send the deposit electronically through any major UK bank, or post a cheque. (NB. You will still need a valid credit card on arrival, as per our "Terms and Conditions").
Q. Electricity/ telephone and Internet are not included in the
price, how much on average does this cost?
Telephone bills vary considerably, especially if making many overseas, interstate or calls to mobiles. If you are expecting to make these types of calls frequently, then the purchase of a phone card will reduce costs. These cards may be purchased at most newsagents and operate by calling a local number, then entering your PIN, followed by the number you require. They are topped up with a credit card, again with a local phone call. Phone card call tariffs are significantly cheaper than standard phone tariffs.
A low user will average around $10 per week for their phone bill.
Please note: All charges relating to the phone and electricity usage are charged to our guests at cost to us.
Q. I will need a hire car on arrival; will you recommend a hire
Cars may be collected from the airport or after you've rested from the flight.
Q. Am I entitled to free medical attention?
Ambulance cover is included in the cost of your electricity bill, as per Queensland Ambulance/state government policy (equivalent to $1.78 per week, per family).
Q. What advice will you offer me prior to migrating?